FAQ's

How can I track my order from Lasuarte?

Once your order ships, you'll receive a confirmation email with a tracking link to monitor your package's journey.

Do you offer international shipping?

Currently, we ship within the United States. We're working on expanding our shipping destinations to serve a global audience.

Can I change or cancel my order after it's placed?

Due to our quick processing, changes or cancellations may not be possible. Please review your order carefully before confirming.

What is the estimated delivery time?

Delivery times vary based on the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited shipping may deliver within 2-3 business days.

Are your products cruelty-free?

Yes, all Lasuarte products are cruelty-free, and we prioritize ethical practices in our formulations.

Are your lip balms suitable for both men and women?

Absolutely! Lasuarte's lip balms are thoughtfully formulated for the unique needs of both men and women.

What if my package is lost or damaged during transit?

In the rare event of loss or damage, please contact our Customer Service team at PristineSkin@lasuarte.com for assistance.

Can I ship to a P.O. box?

Currently, we do not ship to P.O. boxes or APO/FPO addresses.

Do you offer gift wrapping or personalized messages?

While we don't offer gift wrapping, you can add a personalized message during the checkout process to enhance your gift.

Are there any promotions or discounts available?

Stay tuned for our newsletters and follow us on social media to be the first to know about promotions, discounts, and special offers from Lasuarte.